Cool Bananas Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.coolbananasbrand.co.za, hereafter referred to as the site.

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as device information.

Cookies

We collect device information using cookies. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Log Files

We collect device information using log files. Log files track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring and exit pages, and timestamps.

Order Information

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as order information.

We do not collect or store credit card numbers. Payments are made through PayFast, a secure online payments processing service for South Africa.

Analytics

The site uses Google Analytics, the leading provider of marketing analytics for online businesses to track and analyse user behaviour and buyer activity.

How We Use Your Personal Information

When we talk about personal information in this privacy policy, we are talking both about device Information and order Information.

We use the order information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to communicate with you and screen our orders for potential risk or fraud.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Your Rights

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information, as described above. We use PayFast to process our online payments. For more information about how PayFast may collect or share your data, please visit https://www.payfast.co.za/privacy-policy. We also use Google Analytics to help us understand how our customers use the site. For more information about how Google Analytics may collect or share your data, please visit https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Visitor contacting us through the contact form may be checked through an automated spam detection service.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@coolbananasbrand.co.za.